Refund policy

Thank you for shopping at SJ9.in. We strive to ensure customer satisfaction with every purchase. Please read this Return & Refund Policy carefully before making a purchase.

Eligibility for Returns

Customers may request a return within [X] days of receiving their order, subject to the conditions below:

• The item must be unused, unworn, and in the same condition in which it was received.
• The item must be returned in its original packaging with all tags, accessories, manuals, and accompanying materials.
• Proof of purchase or order confirmation may be required.

Non-Returnable Items

The following items are not eligible for return unless defective, damaged, or incorrect upon delivery:

• Personalized or custom-made products.
• Digital products or downloadable content.
• Gift cards.
• Products marked as non-returnable on the product page.
• Items damaged due to misuse, negligence, or normal wear and tear.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within [X] days of delivery. We may request photographs or other information to verify the issue before approving a replacement or refund.

Return Process

To initiate a return, please contact us at:

Email: sj9perfume@gmail.com

Once your return request is approved, we will provide instructions for returning the product.

Refunds

After the returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be processed to the original payment method within [X] business days. Processing times may vary depending on your bank, payment provider, or card issuer.

Shipping charges, payment gateway fees, taxes, or other service fees may be non-refundable unless required by applicable law.

Return Shipping

[Customer / SJ9.in] will be responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect product.

Exchange Policy

Subject to availability, eligible products may be exchanged for the same item or an equivalent replacement.

Cancellation Policy

Orders may be cancelled before shipment. Once an order has been shipped, cancellation requests may not be accepted and the order will be subject to this Return & Refund Policy.

Policy Updates

SJ9.in reserves the right to modify this policy at any time. Changes will be effective upon posting on this page.

Contact Us

If you have any questions regarding this policy, please contact us at:

Email: sj9perfume@gmail.com
Website: SJ9.in